Question 1

What are your prices?

Accepted Answer

Our summer discount campaign has started. QR Code only is now 950.00 TL instead of 1,899.00 TL . If you would also like printed products, our discounted package prices are: 60 Portrait Hand Cards + QR Code: 1,400.00 TL instead of 2,280.00 TL 60 Square Hand Cards + QR Code: 1,400.00 TL instead of 2,340.00 TL 30 Table Cards + QR Code: 1,600.00 TL instead of 2,640.00 TL Our add-on product prices are: 10 Portrait Hand Cards: 72.00 TL 10 Square Hand Cards: 90.00 TL 5 Table Cards: 135.00 TL Welcome Board: 1,692.00 TL Welcome Board with Easel: 2,640.00 TL The final price may vary depending on the product and quantity you choose.

Question 2

What is Hatıra Deposu?

Accepted Answer

Hatıra Deposu lets you collect the photos and videos taken by your guests at weddings, engagements, henna nights, graduations, and similar special events in one digital album. Your guests can scan the QR code or use your private upload link to upload their photos and videos for free.

Question 3

What QR-coded printed products do you offer?

Accepted Answer

Our QR-coded printed products include Portrait Hand Cards, Square Hand Cards, Table Cards, and Welcome Boards. Printed products are optional. You can order the prints from us, or you can download your QR code and add it to your own invitation or have it printed at your own print shop.

Question 4

Will the quality of photos and videos decrease?

Accepted Answer

No. We designed our system to prevent quality loss during photo and video uploads. Instead of collecting memories through channels like WhatsApp that reduce quality, you can gather your guests' photos and videos in your private digital album in high quality.

Question 5

How do guests upload photos and videos?

Accepted Answer

When your guests scan the QR code, a private upload page created for you opens. They can easily upload their photos and videos to your album from this page. You can review a sample upload page here: https://app.hatiradeposu.com/tr/contribute/AAHD1XQ This link is an example of the page opened by QR codes. When your album is created, your guests will upload through a similar page created specifically for you.

Question 6

How can I create my order or album?

Accepted Answer

You can create your order on our website by entering your album details, choosing your package, and selecting a printed product if you want one. After payment is completed, your QR-coded digital album becomes active. The process usually takes only a few minutes.

Question 7

When does the album become active and how long can it be used?

Accepted Answer

Your digital album becomes active immediately after payment. Each album you create can be used for 12 months. During this period, you can change the album name, image, and details and use it for different events as well.

Question 8

Where can I access the uploaded photos and videos?

Accepted Answer

You can access all uploaded photos and videos by logging in with the account details you used when creating your album. You can view and download them from a phone, tablet, computer, or smart TV.

Question 9

Can urgent orders arrive in time for the wedding or event?

Accepted Answer

The digital album becomes active immediately because it does not require shipping. For printed products, delivery time depends on the order time, your city, and the courier status. We usually ship orders placed by 16:00 on weekdays the next day. For very urgent cases, we can also prepare a custom template file so you can have it printed at your own print shop.

Question 10

Where can I contact you if I need support?

Accepted Answer

You can message us on Instagram. We can help with orders, payments, album usage, QR codes, design, and shipping. If you experience an error or issue, simply share a screenshot or your order information with us.

Question 11

Can the design, theme, cover, name, or date be changed?

Accepted Answer

Yes. You can edit the album name, cover image, event information, and the details on your upload page. For printed products, we prepare the design and send it for your approval. We can customize the name, date, color, and design details for you.

Question 12

How long do shipping and delivery take?

Accepted Answer

Since the digital album becomes active instantly, you do not need to wait for delivery. For printed products, we usually ship orders placed by 16:00 on weekdays the next day. Delivery time may vary depending on your city and courier workload. We send your tracking number once your order is shipped.

Question 13

How many cards are included in the packages, or what is the minimum quantity?

Accepted Answer

The package contents are: The Digital Memory Album + Portrait Hand Card package includes 60 Portrait Hand Cards. The Digital Memory Album + Square Hand Card package includes 60 Square Hand Cards. The Digital Memory Album + Table Card package includes 30 Table Cards. If you need more cards, we can add extra cards to your order.

Question 14

Can everyone see the uploaded photos and videos?

Accepted Answer

No. Uploaded photos and videos are visible only to the album owner by default. Your guests can upload content, but you control who can view the album contents. You can edit access and upload permissions from the album details if you wish.

Question 15

Can I see sample visuals, designs, or a demo?

Accepted Answer

Yes. We can send you a sample upload page, QR-coded card examples, table card designs, and welcome board designs. If you do not like our existing designs, we can also prepare a different custom design for your event.

Question 16

Is the storage space unlimited?

Accepted Answer

Yes. There is no storage limit. Your guests can upload photos and videos to your album during the 12-month usage period, and you can view and download the uploaded content from your panel.

Question 17

How is payment made?

Accepted Answer

You can complete your payment by credit card or debit card through the secure payment system on our website. Once the order and payment are completed, your digital album becomes active. If you ordered printed products, the production and shipping process begins.

Question 18

Can I add the QR code to my invitation or my own print design?

Accepted Answer

Yes. After your album is created, you can download your QR code from your panel. You can add this QR code to your digital invitation, printed invitation, welcome board, or any design you prepare yourself.

Question 19

Which courier companies do you work with?

Accepted Answer

We ship all orders free of charge. We usually work with Aras Kargo, and we can also ship with Sürat, HepsiJet, Kolay Gelsin, Yurtiçi, and other courier companies. If you have a specific courier preference, you can let us know when placing your order.

Question 20

Can I cancel or request a refund?

Accepted Answer

For cancellation and refund requests, the status of your order is checked first. We evaluate whether the digital album has been activated, whether the printed product has entered production, and the current order stage, then assist you accordingly. You can contact us with your order information for your request.

Frequently Asked Questions

Still have questions?

Frequently Asked Questions

1What are your prices?

2What is Hatıra Deposu?

3What QR-coded printed products do you offer?

4Will the quality of photos and videos decrease?

5How do guests upload photos and videos?

6How can I create my order or album?

7When does the album become active and how long can it be used?

8Where can I access the uploaded photos and videos?

9Can urgent orders arrive in time for the wedding or event?

10Where can I contact you if I need support?

11Can the design, theme, cover, name, or date be changed?

12How long do shipping and delivery take?

13How many cards are included in the packages, or what is the minimum quantity?

14Can everyone see the uploaded photos and videos?

15Can I see sample visuals, designs, or a demo?

16Is the storage space unlimited?

17How is payment made?

18Can I add the QR code to my invitation or my own print design?

19Which courier companies do you work with?

20Can I cancel or request a refund?

Still have questions?